In-Class Courses | Communication Training | Management Training | Customer Service Training | Leadership Training

WorkSmarts:
How to Stand Out, Get Noticed and Get Ahead

A One Day Program

TiPPD, Inc.'s Signature Staff Development Program

This WorkSmarts Training Workshop provides insight to help employees see that their attitude, approach, and interaction with others is the secret to being successful. The comfortable "between you and me" approach delivers a message in four learning points every employee can carry throughout their entire career to contribute to their success.

Employees will :

Understand the "unspoken truths" that attitude and personal behavior are vital to long-term success
Be able to shift a negative attitude into a positive attitude
Be able to describe proactive behaviors
Be able to cope with change more effectively
Be encouraged to set goals
Understand the importance of being cooperative and respectful
Be able to list ways to communicate clearly and listen actively

Benefits of this program:

To employees:

Reduces stress and frustration - employees will have competence and confidence to take initiative in sharing their ideas, asking questions, and interacting with others
Increases efficiency and effectiveness - employees won't waste time waiting for others to tell them what to do
Earn respect as employees with self management skills - which are critical to the success of an organization
Expands a tool kit of skills, thus enhancing career development
Promotes job satisfaction and personal satisfaction

To the organization:

Retains top performers - valued for their skills and contributions to the success of the organization
Promotes customer loyalty and gains new customers - it is supported by data that skilled employees translate into satisfied customers and satisfied customers tell others who then become new and loyal customers
Relieves management of the need to handhold employees - freeing management to concentrate on other important and urgent responsibilities
Improves productivity - people respect one another and offer assistance when needed, rather than creating and maintaining conflict


	For this Worksmarts Training Workshop

Communication Training
A One Day Program

How to Communicate Effectively
Get your point across without appearing pushy or passive!

We all know communication is the name of the game when it comes to getting to the top. Whether that's asking your boss for a raise or handling an employee issue on your team, it's absolutely essential that you say the right things at the right time.

In this Communication Training Workshop, you'll learn how to build your communication skills through the use of interactive exercises and other intensive strategies.

You will learn:

The Importance of Perception
How to improve the perception others have of you
How to communicate clearly and concisely
How to overcome communication barriers
How to improve your verbal, visual and vocal components of communication
How to stop misunderstandings and miscommunications that have destroyed past working and personal relationships
How to listen
How to build rapport with different personalities
How to say "no" tactfully
How to handle difficult situations
How to manage the defensiveness of others
How to handle criticism
How to handle conflict, and much more!

•	How do you respond to others when you're stressed
	and under pressure?
	a. Blow up? b. Respond with poise?

•	How do you respond to criticism or a bully?
	a. Become defensive or clam up? b. Respond confidently and tactfully?

•	You can't gain buy in and support from your team, do you?
	a. Force your authority on others? b. Build rapport and collaboration?

Benefits to you:

You'll communicate with proficiency and poise when interacting with clients, colleagues, direct reports, your boss and executive leadership
You know how to communicate and actively listen when in uncomfortable and difficult situations
You'll know how to foster cooperation, earn respect and improve the perception others have of you.


	For This Communication Training Workshop

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Presentation Skills Training

A Two Day Program

How to present so you get to the top!

Have you ever gotten up in front of a room and not know what to say? Whether that's presenting for a new client or just running a staff meeting in front of your Boss, effective presentation skills goes a long way towards closing the deal or walking away.

Completing this Presentation Skills Training Workshop will help you develop and deliver interesting, clear and memorable presentations from any topic.

Presentation Skill Training - Day 1

You will learn:

The 3 step content preparation process
How to add supporting material
How to project your voice with passion
Presentation delivery Techniques
How to move and interact with your audience without relying on excessive use of notes

Presentation Skill Training - Day 2

You will learn :

The art of storytelling and use of vivid language to engage your audience
The art of tailoring your message to your audience
The art of avoiding offence
How to respond effectively to questions
The do's and don'ts of preparing and using visual aids
Receive coaching to polish presentations and troubleshoot presentation challenges

•	Do you clam up when you have to present in
	front of the executive staff?

•	Do you experience instant memory loss while
	you're presenting even after rehearsing your
	presentation several times?

•	Do you lose your focus and begin to ramble?

Benefits to you

You'll be a more effective and influential presenter, by using the body language, vocal, visual aid techniques of the pros
You'll know how to tailor your presentation to the audience
You'll build your confidence, gain feedback and troubleshoot your presentation challenges
Optional videotaping


	For This Presentations Skills Training Workshop

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Management Training

A One Day Program

How to Manage and Lead a Team
Be confident managing and leading others!

Ever imagine how sweet your workday would be without hearing griping, complaining and excuses? Ever imagine a day with no petty arguments to resolve and no bad attitudes to deal with? Well, stop spending endless amounts of time dealing with these staff problems.

This Management Training Workshop will arm you with what to say and do to create an organized, objective driven workforce.

You will learn:

What managing means you must do and how to manage
How to set goals with clear expectations
What coaching is and how to do it

How to coach to corrective performance
How to provide supportive feedback

How to establish a strategic vision
What motivating another person involves and how to do it
How to delegate
How to manage change
How to persuade others and gain buy-in to your ideas

•	Do you know how to delegate critical projects well?

•	Do you know how to resolve conflict, energize and
	motivate your team?

•	Do you know how to transform resistance into
	collaboration and support while driving towards change?

•	Do you know how to leverage your people's strengths
	to maximize production, and increase morale?

Benefits to you :

You'll be able to communicate clear expectations and motivate your staff more effectively
You'll be able to resolve conflict and respond proactively to difficult or poor performing staffers
You'll be able to influence others through change and increase your confidence in the management and leadership role.


	For This Management Training Workshop

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Customer Service Training

A One Day Program

The Art of Delivering Exceptional Customer Service
Ensure repeat business with exceptional customer service!
Being nice isn't enough. You can't afford to lose clients!

Retaining the loyalty of your customer base and protecting the integrity of your brand requires consistent and exceptional customer service. Being nice is necessary but not enough to ensure the customer returns.

In this Customer Service Training Workshop, you will receive the knowledge; strategies and tools to build the confidence and peace of mind to secure your customer base.

You will learn :

The 4 Step Critical Steps of exceptional service quality
The 4 most Impactful Moments for the Customer
Cutting Edge Customer Service Techniques

Body language
Verbal responses
Coping and survival skills

How to handle difficult, irate customers
How to engage in customer recovery
How to react appropriately in different interactions

(i.e. phone or face-to-face)

How to maintain a positive attitude in the customer service business


•	How do you deal with a customer who
	won't take "no" for answer?

•	What happens if the customer isn't right,
	how do you respond?

•	Do you know how to handle difficult, irate customers well
	and still retain customer loyalty?

•	How do you recover the customer after they've received
	poor service from a service representative?

•	How do you handle burn out?

Benefits to you

You'll be less stressed in the customer service role
You'll be more confident handling difficult customers
You'll be able to maintain control and move conversations to a more productive interaction


	For This Customer Service Training Workshop

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Behavioral Assessments Training

Half Day Program

Understanding Personality and Communication Styles Understand Yourself! Understand your clients, colleagues, your boss! Understand those in your personal life!

This course is designed around the use of personality, behavioral and communication style instruments. It is designed to reveal the four distinct styles of interaction that occur with others. Although all of us are a unique blend of all four styles, you will be able to identify your dominant style. With the information you glean from these assessments, you can see how you and others in your department or organization interact. Taking this course is a necessity if you're working with different personalities whom you must cooperate with to accomplish tasks or if you're just looking for a better relationship with those you come in contact with daily.

You'll be able to:
Identify your particular social style - how you relate to others most often Gain a better understanding of yourself and others Predict how you and others might respond in a given situation Improve your communication with others who have different styles and build more meaningful relationships

Benefits to you:
You'll understand why others behave the way they do You'll know what techniques to use to work with difficult personalities You'll know how to maximize your personality's strengths, minimize and navigate your personality limitations.

•	DISC

•	Insight Iventory
	(For Individuals and Teams)

•	360 Degree Online Assessment

Ask us about this program today: 770.814.4174